It finds the manager on shift
The request goes to whoever is actually working, on their own device, with what is being asked and why — not to a shared inbox nobody reads.
Voids, refunds and comps
The manager does not have to be standing there.
A void, a refund, a comp, a price override. On most systems that means finding a manager — or handing out a code that everybody ends up knowing, which is the same as having no control at all.
Dana · Register 2 · just now
Refund $24.60
“Wrong order sent out — customer waited 40 min”
Approve Decline
Whoever answers, it is on the record — who asked, who decided, and why.
What it does
Asked for, answered, and on the record.
Answered from wherever they are
From the office, the make line, or a watch. The point is that the queue at the counter does not wait for somebody to walk over.
The rules are yours
What needs approval, from whom, above what amount, and whether a manager may approve their own — settings, not our opinion of how your shop should run.
Every decision leaves a trail
Who asked, who approved, for how much, and why. The classic quiet losses — the no-sale drawer pop, the unexplained refund — stop being invisible.
Staff can appeal a rule
If a rule is blocking a job that genuinely needs doing, the person can ask for it to be changed rather than working around it — and the ask goes up the chain in the app.
Why it matters
Why the shared manager code is the problem.
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01
A code everybody knows is not a control
Every shop with a manager override code has a shift where somebody watched it being typed. Once it is shared it is not an approval, it is a formality.
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02
The cost is the queue, not the void
Waiting for a manager is a minute of somebody’s shift and three people watching it happen. That is what makes staff want a workaround.
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03
You want the trail more than the block
Most voids are legitimate. What you actually need is to be able to look back and see the pattern — which is the thing a shared code destroys.
Also worth reading
The rest of the shop.
Scheduling
Your team
Most shops run a POS, then pay again for scheduling, then again for the time clock, and none of the three ever speak.
Read this one →Back office
Invoices, stock and what a pizza costs
The chain from a delivery at the back door to what a pizza actually costs you is the one nobody has time to keep up.
Read this one →Quality
Every pizza, checked
The wrong pie leaving the shop costs you a refund, a delivery, and often the customer.
Read this one →Book a demo
Try to get something past it.
Ask for a refund you should not get and watch where it goes and what it leaves behind.
Book a demo- A refund request reaching a manager on another device
- The same request approved and recorded
- The rule changed live, then applied
- The trail of who asked and who said yes