Online ordering

Shop

Home

Your starting point at the shop you are ordering from. It shows your store, quick ways to order, deals and your rewards.

Where to find it

Touch the Home tab. It is the first tab.

Step by step

Start an order

1. Touch Start your order.
2. Pick what you want on the menu.

Order the same again

1. Sign in.
2. Under Order again, touch a past order.
3. Your cart opens with the items that are still available.

Shop

Deals

Today's deals for this shop. You can also type a coupon code here. Sign-in may be needed to see the deals.

Where to find it

Touch the Deals tab at the bottom or side of the screen. Your store chooses which tabs show and can rename them.

Step by step

Use a coupon code

1. Type the code in Enter code.
2. Touch Apply.
3. A message says the code was added. Check it again in your cart before you pay.

See today's deals

1. Open Deals.
2. If it says deals are for signed-in customers, touch Sign in.

Shop

Our menu

Browse the shop's menu, search it, and add items to your order. Items with choices open a builder.

Where to find it

Touch the Menu tab at the bottom or side of the screen. Your store chooses which tabs show and can rename them.

Step by step

Add an item

1. Touch a category, or type in the search box.
2. Touch an item to open it.
3. Read the price and allergens, then touch the button at the bottom: Add to order, or Customize if it has choices.
4. Touch the View order bar to see your cart.

Show only what you can eat

1. Touch Vegetarian, Vegan or Gluten-Free. On a short screen, open Filters first.
2. Touch Clear filters to see everything again.

Order

Your Cart

Check your items, change how many, add a coupon, then check out.

Where to find it

Touch the View order bar that shows at the bottom once your cart has something in it.

Step by step

Change your order

1. Use the minus and plus buttons to change a quantity.
2. Touch Remove this item to take an item off.

Check out

1. Check the subtotal.
2. Touch Checkout.

Order

Payment

Say how you want your order, who it is for, add a tip if your store takes tips, and pay. Your store decides which options you see.

Where to find it

Touch Checkout in your cart.

Step by step

Place your order

1. Choose how you want it: pickup, delivery or the other ways shown.
2. For delivery, type your address and wait for the message that the shop delivers to you.
3. Type the name for the order and your mobile number.
4. Choose a tip if asked, and choose how to pay.
5. Touch Place order & pay.
6. When it works you see Thanks, your order is in.

If your card is not charged

1. Read the message on the screen. It says whether your card was charged.
2. If it says your order is saved but not paid, touch Place order & pay to pay for the same order, or pay at the store.

Order

Build Your Pizza

Build a pizza with all the choices on one screen, with the price at the bottom. Your store decides which choices you see.

Where to find it

On the menu, touch Start building on the Build your pizza card, or touch a pizza that has choices.

Step by step

Build a pizza

1. Make your choices, such as size, crust, sauce and toppings. Toppings can go on the whole pizza or on one side when your store allows it.
2. Check the price at the bottom.
3. Change the quantity if you need more than one.
4. Touch Add to Cart.

If a message says it could not be added

1. Read the message at the top of the screen.
2. Touch the X to close it, change your choices and try again.

Order

Building your wings

Choose a wing count, the style and your sauces. The total updates as you choose.

Where to find it

On the menu, touch an item that has choices and touch Customize.

Step by step

Order wings

1. Pick the count and style in the groups shown. Each group of choices says Required or Optional, and how many you can pick.
2. Pick your sauces. With more than one, they start split evenly and you can change the split if your store allows it.
3. Check the total.
4. Touch Add to cart.

If it says Menu unavailable

1. Touch Go back.
2. Ask the shop to check the wing options.

Order

Build your calzone

Choose the fillings and extras for your calzone or pocket. The total updates as you choose.

Where to find it

On the menu, touch an item that has choices and touch Customize.

Step by step

Build a calzone

1. Make your choices in each group. Each group of choices says Required or Optional, and how many you can pick.
2. Check the total.
3. Touch Fold and add to cart.

Order

The name of your sandwich

Choose the bread, fillings and extras for your sandwich. The total updates as you choose.

Where to find it

On the menu, touch an item that has choices and touch Customize.

Step by step

Build a sandwich

1. Make your choices in each group. Each group of choices says Required or Optional, and how many you can pick.
2. If the button is off, read the line that says what to choose.
3. Check the total.
4. Touch Add to cart.

Order

The name of the item

Choose the options for an item that has choices. The total updates as you choose.

Where to find it

On the menu, touch an item that has choices and touch Customize.

Step by step

Choose your options

1. Make your choices in each group. Each group of choices says Required or Optional, and how many you can pick.
2. Check the total.
3. Touch Add to cart.

If it says Item unavailable

1. Touch Back to Menu.
2. Touch the item again.

Shop

Rewards

Join the shop's rewards, see your points and tier, and use rewards you have earned. You need to be signed in.

Where to find it

Touch the Rewards tab at the bottom or side of the screen. Your store chooses which tabs show and can rename them.

Step by step

Join rewards

1. Sign in if the screen asks you to.
2. Optionally type your birthday as month and day.
3. Touch Join rewards.

See your points

1. Open Rewards.
2. Read Points, Tier and Rewards ready.

Use a reward

1. Find the reward under Rewards ready.
2. Touch Redeem.
3. Read what it will cost, then touch Redeem now, or Not now to keep your points.

Orders

Track an Order

Follow your order from received to ready or delivered. Signed-in guests see their recent orders. Others type an order number, or pick an order placed on this device.

Where to find it

Touch the Orders tab at the bottom or side of the screen. Your store chooses which tabs show and can rename them.

Step by step

Follow your order

1. Open Orders.
2. Touch your order in the list, or type your order number and touch TRACK.
3. Watch the steps: Received, Being made, In the oven, Boxing up, On the way, Delivered. A pickup order says Ready for pickup.

If your order will not open

1. Read the message. It may say the order was not found, or that the tracking link expired.
2. Check the number and touch Try another number, or Check another order.
3. Your order is not lost. Call the shop with your order number if it still will not open.

Account

Your orders & rewards

Your account. Signed in, you see rewards, your details, saved addresses, past orders and favorites, message choices and sign out. Signed out, you see sign in.

Where to find it

Touch the Account tab at the bottom or side of the screen. Your store chooses which tabs show and can rename them.

Step by step

Sign in or create an account

1. Open Account.
2. Type your email and password and touch Sign in. Your store may also offer Continue with Google.
3. If you are new, touch New here? Create an account, then Create account.

Order what you had before

1. Sign in and open Account.
2. Under Order again, touch a past order, or Reorder on your usual.
3. Your cart opens.

Sign out

1. Touch Sign out.
2. Touch Sign out again in the question, or Stay signed in.

Account

Privacy & my data

Download a copy of your data or delete your account and data. You need to be signed in.

Where to find it

Open Account and touch Privacy & my data.

Step by step

Get a copy of your data

1. Touch Export my data.
2. Wait for Your data is ready.
3. Read the summary. Touch Download the file for the complete copy. If it says some data could not be included, contact support for the rest.

Delete your account and data

1. Touch Delete my data.
2. Read the question. It cannot be undone.
3. Touch Delete permanently, or Cancel to keep everything.
4. When it is done you are signed out. If it says deletion is incomplete, contact support.

Account

Send a Gift Card

Send a digital gift card by email to someone, with a message if you like.

Where to find it

Open Account and touch Gift cards.

Step by step

Send a gift card

1. Type the Amount in dollars.
2. Type Your name, Recipient name and Recipient email.
3. Add a message if you like.
4. Touch Send Gift Card.
5. When it works you see Gift card sent! with how it is delivering.

Setup

Start your pizza business

Create the account for your new pizza business in five steps: your account, brand, plan, first admin, then review.

Where to find it

On the home page of the app, when it does not name a store, touch Start your pizza business.

Step by step

Create your business account

1. In Your account, sign in with Google or type your email and password and touch Create account.
2. Open the verification email, tap its link, then come back and touch the button that says you verified.
3. In Brand, type the Brand name and check the Web name. Touch Continue.
4. In Plan, pick a plan, and any add-ons you want. Touch Continue.
5. In First admin, type your First name and Last name. Touch Continue.
6. In Review & create, check the details and touch Create my account.
7. If it worked, you are signed in and taken to setting up your first shop.

If it will not go on

1. Read the message on the screen. It says what is missing, such as a verified email.
2. Fix that step and touch Continue again.

Setup

Bring a new shop online

A step-by-step setup to take a new shop from empty to taking orders. You need to be signed in. The steps run from Location to Policies, and you can jump back to fix something.

Where to find it

You land here after you create your business account. If you are not signed in, you are sent to Account first.

Step by step

Create your first shop

1. In Location, choose the Brand / region parent, or touch Create a brand.
2. Type the Store name, address, City, State, ZIP and Phone.
3. Choose the Timezone and at least one Service mode: Delivery, Pickup / carryout or Dine-in.
4. Touch Create location.

Work through the other steps

1. Touch Continue on each step, in order: Tax, Menu sync, Kitchen, Delivery zones and the rest.
2. Touch Skip on an optional step you do not need now.
3. Touch a step name at the top to go back and fix something.

Pick up an unfinished setup

1. Look under Unfinished setups.
2. Touch Resume on the shop you were setting up, or Start a new shop.