Signing in

Before you sign in

Set up this terminal

Where a manager or owner pairs this device to a shop. Until it is paired, staff cannot sign in here with a PIN.

Where to find it

A new, unpaired device opens here by itself.

For: Owner, Manager

Step by step

Pair this device to a shop

1. Sign in with Google, or type your Email and Password, and tap Continue.
2. Pick the shop under Pair to a shop.
3. Check the Device name.
4. Tap Pair this device.
5. If it says pairing timed out and it cannot tell if the terminal was set up, choose Go back and check before you Pair again anyway.

Before you sign in

We couldn't read this terminal's setup

Shown when the terminal cannot tell whether it is already paired to a store. Nothing has been unpaired and nothing is wrong with your account.

Where to find it

It opens by itself when the terminal could not read its setup.

Step by step

Get past this screen

1. Tap Try again.
2. If it keeps happening and the terminal is new, tap the set up button.
3. If the terminal was paired before, do not set it up again. Ask a manager.

Before you sign in

Who's signing in?

The PIN pad on a paired terminal. Pick your name or type your username, then your PIN. A manager can also sign in here.

Where to find it

A paired terminal opens here when nobody is signed in.

Step by step

Sign in with your PIN

1. Tap your name from today's schedule, or tap Enter my username or email and type it.
2. Enter your PIN.
3. If it says PINs are at least 6 digits, add the missing digits.
4. If it says This terminal is locked, ask a manager to pair it again.

Before you sign in

Loading

A blank screen with a spinner while the app checks whether this terminal is paired. It has no words and no buttons.

Where to find it

It shows by itself for a moment when the app starts.

Step by step

If it stays on the spinner

1. Wait a moment. It moves on by itself to the pairing screen or the PIN pad.
2. If it does not move on, close the app and open it again, and tell a manager.

Before you sign in

Choose a new password

Opens from the link in the password reset email. You choose a new password, then sign in with it.

Where to find it

Open the link from your email.

Step by step

Choose a new password

1. Open the link in your email.
2. Type the New password.
3. Type it again under Confirm new password.
4. Tap Change password. It says Password changed, sign in.
5. If the link expired or was already used, ask for a new one. Reset links work once and last 30 minutes.